We asked our front desk staff for some of their most frequently asked questions. One of the questions was, “What is your cancellation policy?” So in the effort of saving you time and an extra phone call, here is our cancellation policy.
We completely understand that life happens, and we get that sometimes something unexpected can come up. If you need to cancel your appointment, all we require is 24 hours notice. If the office is not open, there is always the option to leave a voicemail. Our front desk staff makes sure to check voicemails first thing the following morning. Per HIPAA and privacy regulations, we cannot accept scheduling changes via email.
We are also aware that it is not always realistic to cancel 24 hours in advance. If you need to cancel your appointment less than 24 hours in advance, there is a $45 cancellation fee. Second cancellation of this nature results in another $45 fee. If this happens a third and fourth time, there will be a $95 fee. Any cancellation or no show after this results in a discharge from our clinic.
Motor vehicle claims and workman comp have a three strike policy, and before you start PT with us, we will have you sign a waiver so that you understand this policy.
Due to HIPAA regulations and guidelines, we cannot accept any cancellations or appointment changes via email.
If you still have a question about our cancellation policy, please feel free to reach out to our front desk staff at (541) 338-7088.